Delivery Service

Terms and Conditions:

1. Next Day Delivery applies to 1 day production time product only. The following conditions will lead to an additional working day placed to the order
   • Order made after the order cut-off time (add one more working day to the order)
   • The order has been completed before the order cut-off time but there is an issue with the artwork received. (For further details, please refer to the artwork specifications)
   • The order has been completed before the order cut-off time but there is an issue with the payment. (Payment needs to be verified the day that the order has been made)
   • This offer is subject to production capacity, there will be special arrangement if necessary
2. Delivery services are charged based on Bannershop’s charging model, which takes into account the area to deliver, delivery time period, size of packaged product, quantity of product and transport arrangement (e.g. access through staircases, moving between lifts, etc.).
3. Delivery services are available for areas in Hong Kong SAR only, quotation shall be requested for destinations including outlying islands and remote areas.
4. Standard operating hours of delivery service are from Monday to Saturday (public holidays not included), from 10:00am to 6:00pm. Service availability may vary across different area zones.
5. Customers may specify their preferred delivery time while placing order, extra cost will be charged for this service.
6. Delivery service charge will be counted on order basis with limitation to one address only. No further combination or modification of order will be accepted after confirming the order.
7. Any additional fees for parking, gates or registration will not be covered and are chargeable to the customers.
8. If the spending reaches the specified amount (per order basis), customer can enjoy the Free Delivery service in designated areas. Please refer to our website for the latest information. Does not apply to the following situations.
   • The length of the finished product is equal to or exceeds 244cm (8 feets).
   • Delivery time period was specified by customer.
   • Urgent orders.
9. In case no one answers the door at the confirmed delivery date and time, customers will need to contact our Company for another delivery arrangement and be charged accordingly.
10. Any requirement in regards to change of order (ie. address, delivery time and date, or product quantity etc.) must inform Bannershop 1 working day in advance before dispatch of order and are subject to availability. For any amendment, customer will need to pay for amendment fee, yet if there is any price difference. Bannershop will charge an administrative fee no less than $50 per transaction for making any changes. Quotation shall be requested for extra delivery cost.
11. In case the delivery arrangement is cancelled after confirmation, delivery cost will not be refunded.
12. Customers are responsible for providing clear and accurate details of the address to deliver and conditions of environment at the time of order confirmation. Below are some special circumstances (including but not limited to) in which further quotation will be required.
    • When the requested time of delivery is NOT within our standard operating hours of delivery service
    • When parking/unloading is not allowed on the street of address to deliver, or the parking/unloading place is 50 meters away from the address to deliver, which requires extra handling of product(s)
    • When the address to deliver are located in remote areas which cannot be directly accessed by public transportations, for example, country parks, Pak Tam Chung, HSBC Main Building, International Commerce Centre, T•PARK, etc
    • When the order cannot be delivered to door by lifts, which requires access through staircases and extra handling of product(s)
    • Warehouse of container terminals: all additional fees for the gate or registration
    • Booth at the exhibition venue
13. When the typhoon signal or rainstorm warning is in force, scheduled delivery of that day and the following day may be suspended or cancelled. Our Company will contact customers for re-scheduling of delivery service.
14. In any case of dispute, the decision of Bannershop shall be final.